Policies

At J-Aura Massage Therapy, our policies are designed to ensure a safe and welcoming environment for all clients. We prioritize customer service by clear communication, respecting client preferences, and upholding the highest standards of professionalism. Exceptional customer service only enhances the overall experience but also fosters trust and loyalty, making each visit memorable. Our commitment to these principles helps us create a tranquil space where clients can relax and rejuvenate.

Policies and Guidelines

Cancellation Policy

24-Hour Notice Required: Notify us at least 24 hours in advance to cancel, reschedule, or shorten an appointment.
Late Cancellations: Appointments canceled with less than 24 hours' notice will incur a 100% cancellation fee.
Missed Appointments: No-shows are charged the full appointment fee.
Exceptions: Sudden illness, extreme weather, or emergencies may qualify for a reduced fee.

Late Arrival Policy

Arrive early to complete paperwork and prepare for your session.
Late arrivals cannot extend the session and will be charged the full fee.
Arriving with less than 30 minutes left forfeits the appointment and will be considered a missed session.

Appointment Reservations

A valid credit card is required to secure bookings.
Your card is charged only for outstanding balances or missed appointment fees.

Comfort Level Policy

Your comfort is our priority. Adjustments to pressure, temperature, or music can be made anytime during your session—just let your therapist know.

Zero Tolerance Policy

Respect: Aggressive, abusive, or threatening behavior will result in dismissal from the clinic.
Sexual Misconduct: Any illicit behavior results in the immediate termination of the session, full payment of the fee, a ban from the clinic, and possible legal action.

Receipts

Receipts are issued only when payment is received.
They will reflect the recipient of the treatment, the date performed, and the treatment type.
Cancellation fees are clearly stated as "No Show Appointment Fee" or "Last Minute Cancellation Fee."

Direct Billing Policy

We can submit claims to your insurance on your behalf.
If claims are unsuccessful, you will be responsible for the full payment.
Only primary insurance is billed, except for Green Shield Canada.
Check your coverage details with your provider to avoid surprises.

We respect your privacy and handle your data responsibly.
Personal information is only shared with your consent or as required by law.
Emails and contact details are used solely for appointment confirmations, questions, and service updates.

Booking Services

Information collected during booking is securely stored and used solely to provide requested services.

By understanding and adhering to these policies, we can ensure a smooth and respectful experience for everyone. For more information, feel free to reach out.